Your friend is planning to open a restaurant. What kind of advice would you give to him?你的朋友計劃開一家餐館。你會給他什么樣的建議呢?
Well, there are some features common to all good restaurants. Service is one of the most important of such features.
One of the ways to maintain high service standard is to ensure a waiter comes over quickly. Nothing irks a customer more than sitting down at a nice restaurant, excited to begin the meal, and then waiting for too much time for someone to come over.
Secondly, the waiters need to be knowledgeable and authentic. When asked a question about an item on the menu, a detailed answer from the waiter reassures the customer.
Thirdly, he should bear in mind that customers don't like it when waiters take away one person’s plate while someone else is still eating. That will make the person feel bad. So the clearing of plates, and how that’s handled, is a good way to judge a restaurant.
嗯,所有好的餐館都有一些共同的特點。服務是這些特性中最重要之一。
維持高服務標準的方法之一是確保服務員盡快過來服務。沒有什么比讓顧客坐在一家不錯的餐館,期待開始吃飯,然后等待太多的時間,才有人過來更讓人煩惱。
第二,服務員需要有知識并讓人信賴。當被問到一個菜單上單品的問題, 服務員詳細的回答會讓客戶安心。
第三,他應該記住,顧客不喜歡服務員在別人還在吃飯的時候拿走另一個人的盤子。那會使人感覺不好。因此,清走盤子,以及如何處理,這是一個很好判斷一個餐廳的方式。
筆記
Outline
Have really good service. 飯店應該有好的服務
R1: waiters should come over quickly to help 服務員盡快過來服務
R2: waiters need to be knowledgeable and authentic 服務員需要有知識和真實
R3: The plates are cleared quickly but not too quickly 吃過的餐盤應該盡快清理但不能太快
Vocabulary
features 特色 特征
authentic 真實的 可信的
knowledgeable 知識淵博的
reassure 使…安心 使消除疑慮
bear in mind 記住 考慮到
handle 處理 操作