酒店英語(yǔ)：對(duì)客提問(wèn)方式

1. 自己要做什么事時(shí)，就使用 May I ~ May I have your name, please? 請(qǐng)問(wèn)尊姓大名 May I have your check-out time, please請(qǐng)問(wèn)您什么時(shí)候結(jié)帳離開(kāi)? May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎?
2. 麻煩客人時(shí)，可使用Could you ~Could you fill out the form, please? 請(qǐng)您填寫(xiě)這張表格好嗎? Could you write that down, please? 請(qǐng)您寫(xiě)下來(lái)好嗎? Could you hold the line, please? 請(qǐng)不要掛電話(huà)好嗎?
3. 詢(xún)問(wèn)客人的喜好或是做什么時(shí)，可使用 Would you ~ Would you like tea or coffee? 請(qǐng)問(wèn)您要喝茶還是咖啡? Would you like to take a taxi? 請(qǐng)問(wèn)您要搭計(jì)程車(chē)嗎? Would you mind sitting here? 請(qǐng)問(wèn)您介意坐在這里嗎?When would you like to visit Da Liang? 請(qǐng)問(wèn)您想要何時(shí)參觀(guān)大良? When would you like to have lunch? 請(qǐng)問(wèn)您想在哪里用餐? What time would you like to eat? 請(qǐng)問(wèn)您想何時(shí)用餐? Who would you like to contact? 請(qǐng)問(wèn)您想和誰(shuí)聯(lián)絡(luò)? Which kind of room would you prefer? 請(qǐng)問(wèn)您喜歡哪一種房間? How long would you like to stay? 請(qǐng)問(wèn)您要逗留多久? How many tickets would you like to buy? 請(qǐng)問(wèn)您要買(mǎi)幾張票? 4. 在提供建議協(xié)助、征求意見(jiàn)時(shí)，可使用 Shall I ~ 或 Would you like me to do ~?Shall I draw the curtains? 請(qǐng)問(wèn)需要我把窗簾拉上嗎? Shall I draw you a map? 請(qǐng)問(wèn)要我為您畫(huà)一張地圖嗎? Shall I make the reservation for you? 請(qǐng)問(wèn)要我為您安排預(yù)約嗎?