酒店服務(wù)行業(yè)實(shí)用基礎(chǔ)口語(yǔ)：詢問(wèn)

越來(lái)越多的外國(guó)游客涌入我國(guó)，酒店服務(wù)英語(yǔ)也成為服務(wù)員們應(yīng)該掌握的基本技能之一。服務(wù)人員與客人的交流最基本的就是打招呼，詢問(wèn)和回答，看似很簡(jiǎn)單，但是做好這最基本最簡(jiǎn)單的交流并不是一件容易的事情。這次我們來(lái)看看詢問(wèn)客人的需求都該怎么表達(dá)。

在正式的英語(yǔ)表達(dá)里，疑問(wèn)基本句型可分為下列四種：

1. May I...

2. Could you...

3. Would you...

4. Shall I...?

只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。

1.自己要做什么事時(shí)，就使用May I ...

May I have your name, please? 請(qǐng)問(wèn)尊姓大名

May I have your check-out time, please? 請(qǐng)問(wèn)您什么時(shí)候結(jié)賬離開?

May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎?

May I know your nationality, please? 請(qǐng)問(wèn)您的國(guó)籍是什么?

2.麻煩客人時(shí)，可使用Could you ...

Could you fill out the form, please? 請(qǐng)您填寫這張表格好嗎?

Could you write that down, please? 請(qǐng)您寫下來(lái)好嗎?

Could you draft the fax, please? 請(qǐng)您寫下傳真的草稿好嗎?

Could you hold the line, please? 請(qǐng)不要掛電話好嗎?

3.詢問(wèn)客人的喜好或是做什么時(shí)，可使用Would you ...

Would you like tea or coffee? 請(qǐng)問(wèn)您要喝茶還是咖啡?

Would you like to take a taxi? 請(qǐng)問(wèn)您要搭計(jì)程車嗎?

Would you mind sitting here? 請(qǐng)問(wèn)您介意坐在這里嗎?

4.在提供建議協(xié)助、征求意見(jiàn)時(shí)，可使用Shall I ... 或Would you like me to do ...?

Shall I draw the curtains? 請(qǐng)問(wèn)需要我把窗簾拉上嗎?

Shall I draw you a map? 請(qǐng)問(wèn)要我為您畫一張地圖嗎?

Shall I make the reservation for you? 請(qǐng)問(wèn)要我為您安排預(yù)約嗎?