斯柯達(dá)英國(guó)公司公共關(guān)系-BEC商務(wù)英語(yǔ)初級(jí)課堂筆記 Unit 4B (2)

商務(wù)常識(shí)：

①. listening : Eilish O’shea, Public Relations Manager at Skoda UK, talks about her job. Decide whether the following are the responsibility of the PR or Marketing Department at Skoda.

斯柯達(dá)英國(guó)公司的公關(guān)經(jīng)理艾麗茜•歐希談?wù)撍墓ぷ?。判斷下列各?xiàng)在斯柯達(dá)英國(guó)公司是屬于公共關(guān)系部還是銷售部的職責(zé)。

•Communication with the press

•Research into the public’s needs

•Development of the company’s reputation

•Brand development

•Decisions about product pricing

•Public awareness of company values

與報(bào)界溝通

研究公眾的需求

拓展公司名聲

品牌開發(fā)

決定產(chǎn)品價(jià)格

公眾對(duì)公司價(jià)值觀的了解

要點(diǎn)解釋

1 my job is to plan and manage the public relations strategy for the Skoda brand in the UK.

我的工作是為在英國(guó)的斯柯達(dá)品牌制定計(jì)劃和公關(guān)策略

2 This means I’m responsible for dealing with the press, television and radio, as well as communications with the public and personnel in our UK dealerships.

這就是說(shuō)，我的職責(zé)是負(fù)責(zé)應(yīng)對(duì)報(bào)界，電視和電臺(tái)，也負(fù)責(zé)與公眾以及與英國(guó)的特許經(jīng)銷商的溝通。其中的to be responsible for 意為“對(duì)…負(fù)責(zé)”;而the public 是指“公眾”。

3 The primary role of PR is to create understanding with the public.

公關(guān)的首要作用是與公眾達(dá)成互相理解。

4 the heart of the organization 組織的核心

5 our objective is to give an accurate picture of the company, its brand and what it believes in. 我們的目標(biāo)是準(zhǔn)確樹立公司的形象，公司品牌以及與公司理念有關(guān)的形象。

6 …that the public has a positive image of the company 公眾對(duì)公司有一個(gè)良好的形象。

7 RP, on the other hand ,it is more concerned with establishing and maintaining goodwill and understanding between the company and its public.

從另外一方面說(shuō)，公關(guān)更關(guān)注公司與公眾之間建立并維系一種友好的理解

8 In RP you have to build long-term relationships with journalist as because you work with them on a regular basis and trust is absolutely essential. 在公關(guān)部，你要與記者們建立一種長(zhǎng)期的關(guān)系，因?yàn)槟阈枰?jīng)常與他們合作，而相互信任上必不可少的。

manage the public relations strategy 管理公關(guān)策略

deal with the press,TV and radio 應(yīng)對(duì)報(bào)界，電視和電臺(tái)

provide the press and public with information 向報(bào)界和公眾提供信息

give an accurate picture of the company 樹立良好的公司形象

maintain goodwill and understanding 維系一種友好關(guān)系，達(dá)成互相理解

build long-term relationships 建立長(zhǎng)期關(guān)系

Eilish explains how Skoda changed public attitudes to the brand when it was re-launched in the UK in 1995, suggest how the company achieved this.

艾麗茜談斯柯達(dá)公司1995年重新開張時(shí)是怎樣改變公眾態(tài)度的，你也試著說(shuō)說(shuō)公司是怎樣達(dá)成這一目標(biāo)的。

參考答案

要點(diǎn)解釋

1. But that was because of people’s misconceptions about the quality of central European engineering. 但那是因?yàn)槿藗儗?duì)中歐制造工藝的質(zhì)量有誤解。

2. So how did you go about communicating this reality to the public?那么你是怎樣著手把實(shí)際情況告訴公眾的。

3. When we re-entered the UK with the new model, the Felicia, in 1995, we put a huge emphasis on advertising, everything from national advertising to point-of-sale material in the showrooms. 1995年，當(dāng)我們以弗雷西亞車型重新打入英國(guó)市場(chǎng)時(shí)候，我們高度重視廣告宣傳，包括國(guó)內(nèi)廣告到各展示廳銷售點(diǎn)的廣告材料。

4. So, our job was to communicate the quality of Skoda to the motoring press. 所以，我們的責(zé)任是向汽車報(bào)界宣傳斯柯達(dá)的產(chǎn)品質(zhì)量。

5. You certainly won over the press. 你們當(dāng)然贏得了報(bào)界。

6. Skoda recently came top of a major consumer magazine’s annual survey of car owners. It’s the biggest customer satisfaction survey of this kind in the UK-based on over 40 000 car owners. 在最近的一家消費(fèi)者雜志舉辦的對(duì)汽車擁有者的調(diào)查中，斯柯達(dá)獲得了第一的名次。這是在英國(guó)舉行的對(duì)40 000名汽車擁有者進(jìn)行的同類調(diào)查中規(guī)模最大的顧客滿意度調(diào)查。

7. The results of the survey made the evening news on the National TV.調(diào)查結(jié)果上了國(guó)內(nèi)電視臺(tái)的晚間新聞。這里的make 一詞的意思為“因有某種特點(diǎn)或者品質(zhì)而成為”，“可轉(zhuǎn)變?yōu)?rdquo;，“適宜作……”。比如，he will make a fine teacher. 他將來(lái)可以成為一個(gè)好教師。又比如：this magazine makes pleasant reading. 這份雜志是富有樂(lè)趣的讀物。

8. And that is the real enjoyment for me， seeing my ideas having a clear effect on the forward direction of the brand. 真正使我感到快樂(lè)的，是看到自己的觀點(diǎn)對(duì)品牌的發(fā)展起著明顯的作用。

9. It is down to me to sort out any problems, so when things go well, I really feel I’m making an important contribution to the success of the company.安排由我負(fù)責(zé)處理各種問(wèn)題，所以如果一切順利，我就感到自己的對(duì)公司的成功作出了很重要的貢獻(xiàn)。這里的down 作形容詞，意思是“已安排，排定” The meeting is down for next week, 會(huì)議定于下星期舉行。My parents seem to have me down for college in London.我的父母似乎已經(jīng)安排我去英國(guó)上大學(xué)。