盤點辦公族回復Email常用技巧

我們平時進行商務(wù)交流時，時常需要回復客戶的郵件，但你是不是總是用reply的功能呢？這在外國客戶看來可能不太妥當哦。來看看下面這段對話吧。

　　C：Amy,我找了你一整天。

　　A：Whatis it?

　　C：我有個關(guān)于電子郵件的問題。每次我回信，都是點擊Reply,保留原來的內(nèi)容，然后把我的答復加上去。

　　A：That's not unusual。

　　C：今天有個同事告訴我，說我不應(yīng)該保留電子郵件里原來的內(nèi)容。可我不明白，如果刪掉原來的內(nèi)容，她怎么能知道我在說些什么呢？

　　A：Sheno doubt would have preferred that you take the time to paraphraseher message in the body of your reply。

　　C：什么叫paraphrase??？

　　A：Toparaphrase means to rephrase or restate what someone else has saidor written。

　　C：你能舉個例子嗎？比如說，她發(fā)電子郵件給我，問我星期三上午11點有沒有時間開會討論新產(chǎn)品。

　　A：Inthat case, instead of hitting "Reply" and responding, "Yes, I amavailable;" you should write, "Yes, I am available to meet onWednesday at 11 AM to discuss the new product."

　　C：就是把話說完整。

　　A：Yes.By restating her message, you have confirmed that you will be atthe meeting on the right day at the right time。

　　C：出于禮貌，我在回復電子郵件的時候，都應(yīng)該把原信的核心內(nèi)容重復一遍了？

　　A：Yes,In that case you can delete the original at the bottom of yourresponse。

　　C：如果電子郵件的內(nèi)容變了，用回復的功能，就不能保留原來的題目。是這樣嗎？

　　A：Sheis definitely right. It is very confusing to receive a message fromsomeone who changed the subject in the e-mail and not in thesubject line。

　　C：你能不能解釋一下。

　　A：If Isend you a message about a project we are working on and I use"Project A Summary" as the subject line, you have a clearexpectation about what information is contained in thee-mail。

　　C：我用回復的功能，告訴你我收到了報告。

　　A：Right. Now let's say that I need to send you a messageabout our next team meeting. If I use your reply to me - which yourecall has the subject line, "Project Summary"; you expect to readmore about the project。

　　C：對啊，我會以為里面是關(guān)于這個項目更詳細的內(nèi)容，但打開卻發(fā)現(xiàn)是截然不同的內(nèi)容。好，我以后一定記住改掉電子郵件的題目。

　　A：Better yet, if you are sending e-mail on a new topic, starta new message with a new subject header。