英語對話練習精選內(nèi)容整理：顧客投訴產(chǎn)品問題

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對話內(nèi)容

Hello.I'd like to speak to the sales manager of this company.

您好。我想和這家公司的銷售經(jīng)理通話。

Yes, sure. I can get her for you. Please wait here a minute.

好的，當然。我可以為您轉(zhuǎn)接。請在這里稍等片刻。

Hello, my name is Alice White. I'm the sales manager. How can I help you?

您好，我叫愛麗絲·懷特。我是銷售經(jīng)理。我能幫您什么嗎？

Hello, I'm Pamela Young. And I want to make a complaint about one of your products which I bought yesterday.

您好，我叫帕梅拉·楊。我想投訴你們昨天賣給我的一款產(chǎn)品。

Which product are you referring to?

您指的是哪款產(chǎn)品？

I used this moisturizer, which proved harmful to me.

我用了這款保濕霜，它對我產(chǎn)生了危害。

In what way it proved harmful?

它是如何產(chǎn)生危害的？

Right after using it, I got a skin rash. You can clearly see it. This has never happened to me before.

剛用完，我就起了一片皮疹。您可以清楚地看到。我以前從未發(fā)生過這種情況。

Well, you can't be sure it was caused by our product. The skin allergy may be caused by something else, like some food.

嗯，您不能肯定是我們的產(chǎn)品造成的。皮膚過敏可能是由其他原因引起的，比如某些食物。

For our products are made according to the highest industry standards.

因為我們的產(chǎn)品是按照行業(yè)最高標準生產(chǎn)的。

I know for a fact that it was caused by yours. I don't have any food allergies. The quality of your product is not good.

我確定這就是你們的產(chǎn)品造成的。我沒有任何食物過敏。你們的產(chǎn)品質(zhì)量不好。

Believe me, the quality of our product is very good. We have our own laboratory where we do various tests to ensure the quality of our products and services.

相信我，我們產(chǎn)品的質(zhì)量非常好。我們有自己的實驗室，進行各種測試以確保我們產(chǎn)品和服務的質(zhì)量。

Your company is cheating its customers.

你們公司在欺騙顧客。

We are not cheating our customers. Our products are not harmful in any sense.

我們沒有欺騙顧客。我們的產(chǎn)品沒有任何危害。

Very well. Then I'll take this case to the Consumer Protection and prove that you are scammers that cheat people out of money.

很好。那么我會將此事提交給消費者保護機構，并證明你們是騙子，騙取人們的錢財。

There is no need to go that far. We are sorry for the inconvenience and will give you a refund right away. We will also pay for a consultation with the dermatologist. Is that okay with you?

沒有必要做得那么絕。我們對給您帶來的不便表示歉意，并會立即為您退款。我們還將支付您咨詢皮膚科醫(yī)生的費用。這樣可以嗎？

Now you are talking.

這才像話。

以上便是今日的英語對話內(nèi)容練習：顧客投訴產(chǎn)品問題相關內(nèi)容，希望對你有所幫助！