新買的電腦出現(xiàn)了問題，如何要求售后修理

今天的這段對話，在討論售后，
 
新買的電腦出現(xiàn)了問題，如何要求售后修理
 
來聽今天的講解:
 
A: Sir. What's the matter with you? You look worried.
 
先生，你怎么了？你看起來很擔心。
 
B: I bought a computer in your store the other day. But there is something wrong with it, I can't turn on the computer.
 
我前些天在你們店里買了一臺電腦，但是電腦出了一些問題，我打不開電腦了。
 
A: Oh, really? When did you find this problem?
 
真的嗎？你是什么時候發(fā)現(xiàn)這個問題的？
 
B: Yesterday evening.
 
昨天晚上。
 
A: Did you carry the computer with you?
 
你帶電腦了嗎？
 
B: Yes. Here you are.
 
帶了，給你。
 
A: I will check it for you. It is a little complicated. You need to go to the after-sale service to repair it. Have you taken your guarantee card?
 
我來給你檢查一下。有點復雜，你需要到售后服務處去修理，你帶保修卡了嗎？
 
B: Yes. Where is the after-sale centre?
 
帶了，售后中心在哪兒？
 
A: It is on second floor. Turn left when you get off the elevator. First of all, you should fill out the post-sale maintenance form.
 
在二樓，出電梯之后左轉(zhuǎn)。首先，你應該填寫售后維修表。
 
B: Alright. How long is the computer warranty?
 
好的，電腦的保修期是多長時間？
 
A: It's two-years that covers parts and service.
 
保修期兩年，包括提供零部件和免費維修。
 
B: Can you fix the computer today?
 
今天能夠修好電腦嗎？
 
A: We are not sure. It depends on what the problem is.
 
我們不能保證，這得看是哪里出了問題。
 
B: But I need the computer to work.
 
但是我需要電腦工作。
 
A: Don't worry. We'll try to fix it for you today.
 
不要擔心，我們盡量給你今天修好。