如何在酒店辦理登記入住手續(xù)

今天的這段對話，在討論辦理登記，
 
如何在酒店辦理登記入住手續(xù)
 
來聽今天的講解:
 
A: Good afternoon. What can I do for you?
 
下午好，我能為您做些什么呢？
 
B: I'd like to check in please. I have a reservation under the name Anthoy Roberts.
 
我想要辦理登記入住手續(xù)，我用安東尼 羅伯茨名字做了預訂。
 
A: All right. R.O.B.E.R.T.S...Oh, Mr Roberts, we've been expecting you...and here is your key card to the presidential suite.
 
好的。R.O.B.E.R.T.S.找到了。羅伯茲先生，我們一直期盼您的到來。這是您總統套房的門卡。
 
B: But there must be some mistake. My reservation was for a standard room.
 
這一定是弄錯啦，我預定的是標間。
 
A: Are you sure? Let me double check.
 
你確定嗎？我再核對一次。
 
B: Yeah, here, this is my confirmation number.
 
嗯，看，這是我的預定驗證碼。
 
A: You're right, Mr Roberts. There seems to be a mix-up, unfortunately, we are overbooked at the moment.
 
是這樣，羅伯斯先生，這個弄混淆了。很遺憾，我們的標間現在已經客滿了。
 
B: So...
 
那么...
 
A: Not to worry. We're pleased to offer you a complimentary upgrade.
 
不用擔心，我們很高興為您提供免費升級。
 
B: Presidential suite baby.
 
總統套房?。?/div>