商務(wù)英語(yǔ)必備1000字customer complains客戶(hù)投訴

00:00

00:00

MP3下載

https://online2.tingclass.net/lesson/shi0529/0001/1976/track12_4587661.mp3

https://image.tingclass.net/statics/js/2012

customer complains客戶(hù)投訴

apologize
v. 抱歉；致歉
We apologize for our mistake.
我們對(duì)所造成的錯(cuò)誤致上歉意。

break down
故障
The printer is always breaking down.
這臺(tái)印表機(jī)老是故障。

claim
n.（保險(xiǎn)）理賠；費(fèi)用申請(qǐng)
he claim was not approved by the insurance company.
保險(xiǎn)公司并未核準(zhǔn)這項(xiàng)理賠。

complaint
n. 抱怨；不滿(mǎn)
Let's begin with the recent complaints about customer service that we've received.
我們就從最近客服部所接到的客訴開(kāi)始討論。

criticism
n. 批評(píng)
The online auction company has been under intense criticism lately.
這家線(xiàn)上拍賣(mài)公司近來(lái)飽受?chē)?yán)厲批評(píng)。

defective
adj. 瑕疵的；有缺陷的
You can get refunds on any damaged or defective merchandise.
任何損壞或瑕疵商品皆可退款。

feedback
n. 意見(jiàn)反映
I'm interested to hear your feedback regarding our products.
我想聽(tīng)聽(tīng)您對(duì)我們產(chǎn)品的意見(jiàn)。

improve
v. 改進(jìn)；改善
What could we do to improve our service?
我們能做什麼來(lái)改善服務(wù)品質(zhì)？

invalid
adj. 無(wú)效的
Your warranty is invalid without an official registration stamp.
您的保固書(shū)沒(méi)蓋官方註冊(cè)章所以無(wú)效。

price list
價(jià)目表
We had some internal problems with the price list.
我們公司內(nèi)部在價(jià)目表上出了問(wèn)題。

product quality
產(chǎn)品品質(zhì)
Your product quality is terrible.
你們的產(chǎn)品品質(zhì)很差。

purchase
n. 購(gòu)買(mǎi)
We can send you a shipping label so that you can return your purchase at no extra charge.
我們會(huì)寄給你一張出貨標(biāo)籤，這樣你就可以免費(fèi)退貨。

refund
n. 退費(fèi)
I want a full refund.
我要全額退費(fèi)。

replacement
n. 更換
If it doesn't work then we can give you a replacement or a refund.
如果不能用的話(huà)我們可以幫你換一臺(tái)或退費(fèi)。

warranty
n. 保固
I bought your three-year warranty, but I don't really understand this term.
我跟你們買(mǎi)了三年保固，但有個(gè)條款我不是很清楚。