禮節(jié)美語(yǔ)Identifying Yourself over the Phone

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https://online2.tingclass.net/lesson/shi0529/0001/1728/be019_6977626.mp3

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陳豪在北京的ABC美國(guó)公司工作。每當(dāng)有什么禮節(jié)方面的問(wèn)題，他都去問(wèn)美籍華人Mary?，F(xiàn)在他正在打電話約Mary去吃午飯。

(Office ambience)

M：Hello, Human Resources Department, this is Mary.

C：Hi Mary. How would you like to go to lunch at the new Italian restaurant in our building? 我有一張優(yōu)惠券，買一送一。Sounds good?

M：Excuse me. Who's this?

C：是我呀！陳豪！你連我的聲音都聽(tīng)不出來(lái)呀？

M：噢，是你呀！陳豪，You really should identify yourself every time you call someone.

C：嗨，都是熟人還要報(bào)自己的名字？

M：Not every one has the ability to recognize voices. Sometimes, there is background noise or a bad connection. 而且有的人的聲音聽(tīng)起來(lái)很像的。

C：That's right。我有個(gè)朋友，他兒子的聲音跟他的非常像。每次我朋友接電話時(shí)，我都以為是他的兒子，所以我就問(wèn)：你爸爸在家嗎？

M：How did your friend react?

C：開(kāi)始他有點(diǎn)生氣地說(shuō)：我就是他爸。可有一次他回答說(shuō)：我爸早死了。

M：It would not have happened if you identify yourself first. (Telephone rings...) Hello, this is Mary.

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C：Hi Mary. 早上我看你有電話，所以就走了。

M：You did the right thing. 美國(guó)人打電話時(shí)一般不喜歡別人站在一旁聽(tīng)。

C：不過(guò)我還有個(gè)問(wèn)題要問(wèn)你。

M：What is it?

C：我有一次打電話給一個(gè)很重要的客戶，他的秘書接的電話。那秘書就問(wèn)我："May I ask who is calling?" 等我告訴她我的名字后，她又說(shuō)："I'm sorry. Mr. Moore is in a meeting." 你說(shuō)他是真的在開(kāi)會(huì)，還是不想跟我說(shuō)話？

M：這我可不知道。但是要是你先報(bào)了名字，接電話的人說(shuō)某某人不在，你就不會(huì)有這種疑問(wèn)了。

C： 那倒也是。Mary, is there any time when I wouldn't need to say who I am?

M：Well...If you call your girlfriend three or five times a day, I don't think you need to identify yourself. 你可以說(shuō)："Hi honey...", or "Hi sweetheart..."

C：你開(kāi)什么玩笑呀！ I don't even have a girlfriend. 我連女朋友還沒(méi)有吶！

M：Yes, I WAS kidding. 因?yàn)樵谏虡I(yè)場(chǎng)合是不可能，也不允許這樣說(shuō)的。

C：Mary, 請(qǐng)你把我們談到的電話禮節(jié)總結(jié)一下吧！

M：It's simple: always identify yourself when you call someone; step away when someone is on the phone; be aware that business phone calls should be formal and are different from private calls.

C：Thank you Mary!