公務(wù)員英語口語900句lesson 21
Chaim Response and Settlement
Dialogue 1
-Chaim service department.
-Hello!.I'm calling to apeal a property insurance claim denial.
-May I have your name,please?
-Mr.Li,Mr.Li wenming.
-Yes.I've found your name here in the records.You lost your house in a landslide.
-No.It was not a landslide.
-Then what is it?
-It was an earthquake.
-Perhaps there is some misunderstanding here.I'll contact with property insurance department.And we will look into it.I'll talk with you later,all right?
-It's OK.Bye!
Dialogue 2
-Hello.
-Hello.This is claims service department.
-Oh,thank you for your calling.
-I regret to say that your appel can't be reconsidered.
-Why?
-According to our company's property insurance policy,we will not pay for loss or damage to the buildings caused by landslide.
-But my house collapsed in an earthquake.
-The result of our investigation shows the cause is landslide.And I'm afraid that's all I can do for you.Bye!
Dialogue 3
-Yunnan department of insurance supervise.
-Hello.I'm calling to appeal a property insurance claim denial.
-Yes,I have.But they refuse to reconsider it.
-OK.Tell me what I can do for you.
-My house collapsed in an earthquake,but they insist that it be caused by landslide.You know,the policy does not cover buildings damaged by landside,and they deny my claim.
-How can there be such a big difference in the caose of the damage?
-Perhaps because my neighborhoods are with a history of landslide problems.So they suppose the earth movement must be landslide.But you know,I've ritnessed landslide before,and I'm sure it isn't landslide this time.
-I see.Would you send us a written appeal which we may submit to experts to arbitrate.May I have your name?
-Mr.Li wenming.I will send a written appeal as soon as possible.
-We will be connected with you later,Mr Li.I do hope we can help you.Bye.
-Thanks.Bye.
Dialogue 4
-Hello.
-Hello.Mr.Li.This is claims service department.There is good news for you.
-Really?
-Yunnan Insurance Supervise Department decide that the earth movement was caused exclusively by an earthquake.
-Oh?
-That is to say,you are entitled to a claim.And I'm calling to tell you that we are ready to settle the claim.
-Great.Thank you so much.
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