四步把握G類(lèi)書(shū)信語(yǔ)氣（下）

　　3)道歉信

　　這類(lèi)信件的語(yǔ)氣要視收信人是誰(shuí)而定，但中國(guó)有句老話(huà)說(shuō)得好“禮多人不怪”，至始至終保持一個(gè)歉意的態(tài)度是這類(lèi)信件要注意的細(xì)節(jié)：

　　Your neighbors have recently written to you to complain about the noises from your flat/ house.

　　Write a letter to your neighbor. In your letter

　　1. explain the reasons for the noise

　　2. apologize

　　3. describe what action you will take

　　對(duì)方是熟識(shí)的鄰居，即便如此，來(lái)自于寫(xiě)信人公寓的噪聲對(duì)其干擾仍然是不可原諒的，對(duì)于對(duì)方的抱怨信，盡管我們可以選取熟絡(luò)的語(yǔ)言來(lái)致歉，但語(yǔ)氣和態(tài)度仍然需要誠(chéng)懇，如

　　I am really sorry for the noises from my flat/house.

　　I hope you can accept my apologies.

　　I am trying to …

　　I promise…

　　這樣的語(yǔ)句會(huì)讓收信人覺(jué)得寫(xiě)信人是極有誠(chéng)意解決這件事情的，起到了積極致歉的效果。

　　其他可供參考的語(yǔ)句有：

　　I am awfully/terribly sorry for what I have done.

　　I feel very guilty for what I have done to you.

　　I am afraid what I have done has caused many inconveniences to you.

　　Please accept my most cordial and humblest apologies for…once more.

　　I will try my utmost not to make such a stupid mistake again.

　　I am so sorry to have put you to so much trouble.

　　4)建議信

　　首先考生們要分清楚建議信和抱怨信有著本質(zhì)的區(qū)別，前者著重在于給出一些中肯的建議，語(yǔ)氣是可以商榷溝通的，相對(duì)比較緩和，而抱怨信的目的是為了說(shuō)明問(wèn)題并得到對(duì)方的回復(fù)和解決，而且這一問(wèn)題常常給寫(xiě)信人帶來(lái)生活上較大的不便。建議信的重點(diǎn)在于在肯定原有成績(jī)的基礎(chǔ)上，盡量選取較為“樂(lè)觀、積極”的詞語(yǔ)表達(dá)自己對(duì)信中所述問(wèn)題的興趣甚至是參與愿望。如：

　　I am delighted to learn …

　　In my point of view, it would be better to…

　　I am very interested in …

　　I am ready to offer the information needed.

　　請(qǐng)看下面這個(gè)例子：

　　You are a member of a sports club in an old building. Now all the members are asked to provide suggestions to the manager of the club about the improvement of the club building. Write a letter to offer some suggestions. In your letter, you should say:

　　1. Why the club is important to you?

　　2. What your suggestions are

　　3. What benefits the members can obtain after improvement.

　　寫(xiě)信人被要求向一家體育俱樂(lè)部的經(jīng)理提出俱樂(lè)部設(shè)施的升級(jí)建議，一些有建設(shè)性的中肯建議再通過(guò)積極參與的態(tài)度表現(xiàn)出來(lái)，會(huì)更容易被接納。

　　5)感謝信

　　在寫(xiě)感謝信時(shí)，分清收信人尤為重要，本是親密的多年好友，如果用詞過(guò)于客氣和莊重會(huì)讓人覺(jué)得矯情，對(duì)于較為陌生的收信人，如下的表達(dá)就比較合適：

　　I take this opportunity to express to you my deep appreciation for the kind assistance you rendered me.

　　I wish there were a better word than “thanks” to express my appreciation for you generous help.

　　My appreciation to you for your generous help is beyond words. I wish I could repay it one day.

　　Please accept my most cordial thanks for your timely help, which I will always remember.

　　Thank you from the bottom of my heart for your kind help.

　　6)詢(xún)問(wèn)信

　　在詢(xún)問(wèn)時(shí)，一些常見(jiàn)的客套表達(dá)是必要的：

　　I would like to obtain some information about…

　　I would like some detailed information on / about...

　　I am writing to you in the hope that I may obtain...

　　I wonder if …

　　另外一處體現(xiàn)禮貌原則的部分是在結(jié)尾對(duì)于收信人將要提供的幫助給予感謝。

　　I would be much obliged to you if you could let me know …

　　Your prompt and favorable attention to my inquiry would be highly appreciated.

　　I am looking forward to a favorable reply at your earliest convenience.

　　四、收尾落款

　　簽名處的落款也有一定的要求，如果在稱(chēng)呼處用的是“Dear Mr.”等，我們習(xí)慣在此處用“Yours sincerely”，如果是稱(chēng)呼“Dear Sir or Madam”, 我們就會(huì)用“Yours faithfully”結(jié)尾。如果和收信人關(guān)系較為親密，Yours, With love等甚至直接留下名字都是可以接受的。

　　提醒考生要特別注意的是，英語(yǔ)語(yǔ)法上的錯(cuò)誤，會(huì)影響考官對(duì)主要信息的理解，其語(yǔ)言使用不當(dāng)，表達(dá)意思含糊不清，是沒(méi)有辦法表達(dá)正確的語(yǔ)氣表現(xiàn)適當(dāng)?shù)奈捏w的。在下筆之前先構(gòu)建好基本結(jié)構(gòu)選擇好適當(dāng)語(yǔ)氣，平時(shí)盡量多審題多練習(xí)，提高實(shí)際英語(yǔ)運(yùn)用能力。