澳廣旅游英語Checking In (b)
“旅游業(yè)英語”
English for Tourism
第四課: 入住酒店
Lesson 4: Checking In
各位朋友好，歡迎您收聽為旅游及服務(wù)業(yè)人員提供的初級(jí)“旅游業(yè)英語”第四講，我是澳洲廣播電臺(tái)的節(jié)目主持人馬健媛。
第四講“入住酒店”。在第三課中，我們學(xué)習(xí)了如何在前臺(tái)迎接客人及如何說房間的號(hào)碼，我們還學(xué)習(xí)了 I’ll、和we’ll、這類的縮略語、有關(guān)方位的介詞及如何禮貌地表達(dá)“是”和“不是”的意思。在接下來的這一課中，我們要學(xué)習(xí)諸如“Is that OK?” 這樣的安排可以嗎？ 這類的短語。當(dāng)你要確定客人是否滿意你的某項(xiàng)建議時(shí)，你就可以說 “Is that OK ？”這樣的安排可以嗎？另外，我們還要學(xué)習(xí)有關(guān)there is 和there are ， 和can可以、能夠及could可以、能夠的用法。
好，在我們學(xué)習(xí)新的課程之前，首先讓我們一起來復(fù)習(xí)一下入住酒店的第一部分的對(duì)話。
Leo: Good afternoon. Can I help you?
Mona: Yes, we have a reservation for three nights. Mona White. I called last week.
Leo: One moment please, Ms White.
Leo: Yes, that was for two single rooms, wasn’t it? I’ve reserved rooms 402 and 403 for you.
Mona: Are they quiet rooms?
Leo: Well they are facing the street, but there’s a lovely view.
Mona: We’d like quiet rooms thanks.
Leo: Of course…
Leo: I can put you in rooms three-eleven and three-twelve. They’re at the rear of the hotel.
Jack: Mona…
Mona: That’s much better, thank you.
Jack: Mona…
Mona: Yes, Dad?
Jack: I’d like a view.
Mona: Oh. Is there a view?
Leo: Not really.
Mona: Well, we want our rooms together.
Jack: Mona…
Mona: Yes, Dad?
Jack: I don’t mind if our rooms aren’t together. I’d like a lovely view.
Mona: Oh.
Leo: I’ll see what I can do.
現(xiàn)在我們繼續(xù)學(xué)習(xí)第四課“入住酒店”
利奧: 我可以把你們兩人的房間安排在同一個(gè)樓層。
Leo: I can put you both on the same floor.
利奧: 305房間帶風(fēng)景
Leo: Room 305 with a view…
利奧: 311房間在后樓
Leo: …and Room 311 at the rear.
利奧: 懷特女士，您父親的房間就在您房間的對(duì)面。
Leo: Your father will be just opposite you, Ms White.
利奧: 這樣的安排可以嗎？
Leo: Is that OK?
蒙納: 好啊，沒有問題。
Mona: Oh, yes, that’s fine.
杰克: 謝謝
Jack: Thank you.
利奧: 不客氣
Leo: My pleasure.
利奧: 請(qǐng)您填一下這份表格。
Leo: Could you just fill out this form please?
利奧: 還有什么可以效勞的嗎？
Leo: Now, can I help you with anything else?
請(qǐng)注意利奧是怎樣詢問客人是否滿意客房安排的。
利奧: 這樣的安排可以嗎？
Leo: Is that OK?
當(dāng)我們要詢問客人對(duì)你的建議是否滿意時(shí)，我們就可以說 Is that OK? 此外，你還可以說 Is that alright? Is that alright? 或者說 Will that do? Will that do? 請(qǐng)注意聽錄音并跟著說。
Is that OK?
Is that alright?
Will that do?
也許有時(shí)您會(huì)感到在何種情況下該使用can 或 could 令人疑惑，其實(shí)從某種程度上講這兩個(gè)字是可以通用的?；镜脑瓌t就是如果是你主動(dòng)提出了某項(xiàng)建議，那么就要用can, 例如: Can I help you? 有什么可以為您效勞的嗎？但是當(dāng)你提出某項(xiàng)請(qǐng)求時(shí)，你就要用 could. 例如:Could you fill out this form please? 請(qǐng)您填一下這份表格。請(qǐng)聽對(duì)話并跟著重復(fù)。
Leo: Could you just fill out this form please?
Could you spell that, please?
Can I help you?
Can I get you anything else?
請(qǐng)聽這段對(duì)話的錄音并跟著重復(fù)。利奧的講話之后會(huì)留出時(shí)間讓您重復(fù)他的話。
Leo: I can put you both on the same floor.
Leo: Room 305 with a view …
Leo: …and Room 311 at the rear.
Leo: Your father will be just opposite you, Ms White.
Leo: Is that OK?
Mona: Oh, yes, that’s fine.
Jack: Thank you.
Leo: My pleasure.
Leo: Could you just fill out this form please?
在服務(wù)行業(yè)中，為客人排憂解難是我們工作的重要組成部分。從剛才的對(duì)話中您可以聽到，耐心的前臺(tái)接待員利奧已經(jīng)解決了客人們提出的住房要求。
各位聽眾朋友，您現(xiàn)在收聽的是澳洲廣播電臺(tái)制作的“旅游業(yè)英語”。
第四課: 入住酒店
Lesson 4: Checking In
請(qǐng)注意聽新的一段對(duì)話的生詞與表達(dá)方式
利奧: 還有什么可以效勞的嗎？
Leo: Now can I help you with anything else?
蒙納: 請(qǐng)問房間里有鬧鐘嗎？
Mona: Yes, is there an alarm clock in the room?
利奧: 有的。
Leo: Yes, there is.
蒙納: 有電水壺和茶葉嗎？
Mona: And a kettle and tea?
利奧: 有的，每個(gè)房間都配備有煮茶的設(shè)施。
Leo: Yes, there are tea-making facilities in every room.
蒙納: 房間里有熨斗嗎？
Mona: And is there an iron?
利奧: 我現(xiàn)在就幫您查一下。
Leo: I’ll see to it right away…
利奧: 懷特女士，請(qǐng)出示您的信用卡。
Leo: Now, could I see your credit card please, Ms White?
現(xiàn)在讓我們來學(xué)習(xí)there is 和there are 的用法。當(dāng)我們要表達(dá)某處有一個(gè)物體的時(shí)候，我們就要說 there is, 例如:there is a clock。那里有一個(gè)鬧鐘。There is 的縮略語是 there’s,
there’s a clock。那里有一個(gè)鬧鐘。此外，在描述的物體是不可數(shù)名詞時(shí)我們也要使用there is 。不可數(shù)名詞包括茶葉、水或糖等等。例如“ There’s tea in the room” 。 房間里備有茶葉。在描述復(fù)數(shù)的物體時(shí)，我們一定要使用 there are， 而且這個(gè)表述方法沒有縮略語形式，這一點(diǎn)請(qǐng)您特別注意。例如:there are two guests in the lobby酒店大廳有兩位客人。 There are tea-making facilities in every room。每個(gè)房間都有煮茶的設(shè)施。請(qǐng)注意聽下面的對(duì)話并跟著重復(fù)。
There’s a kettle in the room.
There’s a guest in the lobby.
There are two guests in the lobby.
There are tea-making facilities in every room.
我們?cè)倬毩?xí)一次。首先您會(huì)聽到漢語，然后是這句話的英語。鈴聲之后會(huì)有一段間隔以便您復(fù)述這個(gè)句子。請(qǐng)注意，您必須自己確定在這個(gè)句子前面應(yīng)該使用there is 還是there are. 然后請(qǐng)?jiān)賹?duì)照錄音看看您的答案是否正確并跟著錄音再次重復(fù)一遍這個(gè)句子。請(qǐng)不要忘記確定在例句前面使用“there’s”, 而不用“there is”。
每個(gè)房間都有茶杯。
Cups in every room
There are cups in every room.
每個(gè)房間都有咖啡。
Coffee in every room
There’s coffee in every room
美麗的風(fēng)景。
A lovely view
There’s a lovely view.
604房間有人。
People in Room six-oh-four
There are people in room six-oh-four.
現(xiàn)在讓我們一起來聽“入住酒店”新的對(duì)話及漢語翻譯。
利奧: 每個(gè)房間都配備有煮茶的設(shè)施。
Leo: Yes, there are tea-making facilities in every room.
蒙納: 房間里有熨斗嗎？
Mona: And is there an iron?
利奧: 我現(xiàn)在就幫您查一下。
Leo: I’ll see to it right away.
利奧: 懷特女士，請(qǐng)出示您的信用卡。
Leo: Now, could I see your credit card please, Ms White?
考慮到客人的旅途勞頓，利奧盡其所能地讓他們有一種賓至如歸的感覺?，F(xiàn)在讓我們?cè)僖黄饋砺犅犨@段對(duì)話的后半部分，在利奧的講話之后會(huì)留出時(shí)間讓您重復(fù)他的話。
Leo: Now can I help you with anything else?
Mona: Yes, is there an alarm clock in the room?
Leo: Yes, there is.
Mona: And a kettle and tea?
Leo: Yes, there are tea-making facilities in every room.
Mona: And is there an iron?
Leo: I’ll see to it right away.
Leo: Now, could I see your credit card please, Ms White?
現(xiàn)在讓我們完整地聽一遍第三課與第四課的對(duì)話。
Leo: Good afternoon. Can I help you?
Mona: Yes, we have a reservation for three nights. Mona White. I called last week.
Leo: One moment please, Ms White.
Leo: Yes, that was for two single rooms, wasn’t it? I’ve reserved rooms 402 and 403 for you.
Mona: Are they quiet rooms?
Leo: Well they are facing the street, but there’s a lovely view.
Mona: We’d like quiet rooms thanks.
Leo: Of course…
Leo: I can put you in rooms three-eleven and three-twelve. They’re at the rear of the hotel.
Jack: Mona…
Mona: That’s much better, thank you.
Jack: Mona…
Mona: Yes, Dad?
Jack: I’d like a view.
Mona: Oh. Is there a view?
Leo: Not really.
Mona: Well, we want our rooms together.
Jack: Mona…
Mona: Yes, Dad?
Jack: I don’t mind if our rooms aren’t together. I’d like a lovely view.
Mona: Oh.
Leo: I’ll see what I can do.
Leo: I can put you both on the same floor. Room 305 with a view and Room 311 at the rear. Your father will be just opposite you, Ms White. Is that OK?
Mona: Oh, yes, that’s fine.
Jack: Thank you.
Leo: My pleasure. Could you just fill out this form please? (PAUSE)
Leo: Now can I help you with anything else?
Mona: Yes, is there an alarm clock in the room?
Leo: Yes, there is.
Mona: And a kettle and tea?
Leo: Yes, there are tea-making facilities in every room.
Mona: And is there an iron?
Leo: I’ll see to it right away. Now, could I see your credit card please, Ms White?..….
結(jié)束今天的課程之前，再讓我們一起來復(fù)習(xí)一下這一講中我們學(xué)到的一些句型。
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
“旅游業(yè)英語”是由澳大利亞規(guī)模最大的教授專業(yè)英語的多元文化成人教育中心編寫。
好，各位朋友這一講的課程就進(jìn)行到這里。在第五課中我們要學(xué)習(xí)如何提出建議。
