「考研滿分作文」投訴信：投訴鐵路的服務(wù)

所屬教程:考研英語(yǔ)作文

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2018年06月03日

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滿分范文
參考譯文
素材詞匯和短語(yǔ)
佳句拓展

Dear Sir or Madam,

As a frequent traveler on your trains, I am extremely disappointed to find that the service you provide is far from satisfactory. Therefore, I am writing this letter to bring the matter to your attention in the hope that the present situation will be much improved.

We all know that punctuality is essential to the railway service. However, the trains I took were constantly delayed, which caused me to be late for academic conferences. What annoyed me most was the bad manners of your stewards and stewardesses. All of these are not consistent with the principle of your service: The passenger comes first.

I trust you will take this matter into serious consideration and give me a satisfactory reply as soon as possible. At the same time, I sincerely hope that you will strengthen management. I would be glad to see improvements in your service.

Yours sincerely,

Li Ming

尊敬的先生/女士：

作為你們列車的一位常客，我極其失望地發(fā)現(xiàn)你們提供的服務(wù)遠(yuǎn)不能令人滿意。因此，我寫這封信是想使這個(gè)問(wèn)題引起你們的注意，希望現(xiàn)狀將得到極大改善。

我們都知道準(zhǔn)時(shí)對(duì)于鐵路服務(wù)極為重要?？墒俏页俗牧熊嚱?jīng)常晚點(diǎn)，致使我參加學(xué)術(shù)會(huì)議總遲到。最令我惱火的是列車男女乘務(wù)員的糟糕態(tài)度。所有這些都與你們的服務(wù)宗旨"乘客至上"不符。

我相信你們會(huì)認(rèn)真考慮這個(gè)問(wèn)題，并盡快給我一個(gè)滿意的答復(fù)。同時(shí)，我真誠(chéng)地希望你們能加強(qiáng)管理。我會(huì)很高興看到你們的服務(wù)得到改進(jìn)。

您真誠(chéng)的，

李明

道長(zhǎng)點(diǎn)評(píng)

投訴信的首段應(yīng)說(shuō)明寫信人與收信人的相關(guān)性，表明寫作意圖并盡可能客觀禮貌，給收信人留下良好的印象。始終牢記收信人未必就是問(wèn)題的責(zé)任人，他的合作對(duì)問(wèn)題的解決至關(guān)重要。次段應(yīng)具體說(shuō)明投訴的原因。末段應(yīng)表示希望盡快得到答復(fù)。

frequent traveler 常旅客

extremely 極其

disappointed 失望的

satisfactory 令人滿意的

punctuality 準(zhǔn)時(shí)

essential 極其重要的

railway 鐵路

constantly 經(jīng)常地

delay 晚點(diǎn)

academic 學(xué)術(shù)的

manners 禮貌

steward 男乘務(wù)員