W: Hello, Mr. Summerfield. How are you today?
M: Very well. Thank you, Ms. Green.
W: What can I do for you?
M: Well, unfortunately, there is a problem with the order we 61 (receive) from you yesterday. 62 seems we haven't seen the right quantity of manuals to support the telephone system.
W: Oh, dear, that's bad news. I'm very sorry to hear that, and you don't know how many packs are 63 manuals?
M: No, 64 we haven't opened every pack. But in several of those that 65 (open) there are none, no manuals.
W: I'm very sorry about this inconvenience, Mr. Summerfield. We'll send out the manuals this afternoon by express mail entirely at our 66 , and the manuals should arrive tomorrow or 67 day after at the latest.
M: All of them, right?
W: Yes. It maybe that some have them already, 68 we cannot be sure. So the best thing is 69 (send) out the manual for every pack.
M: Yes. Yes, I see. That would be great.
W: Please accept our apologies for this mix-up. I assure you we will do everything possible to find out 70 the mistake happened.
M: Right. Thanks for your swift action.
W: Not at all. Thank you and goodbye for now. Do call if there is anything else.
M: All right. Thank you. Goodbye, Ms Green.
W: Goodbye.
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