M: Hello, National Express Courier Company, Customer Service Department.
W: Hello, I have some questions about a package I'm going to send, can you help me?
M: Yes, ma'am. What would you like to know?
W: I have a box of homemade candy. And I want to send it 61 my sister. It's a birthday present. Do you have any special rules about 62 (deliver) food?
M: No, not in this case, ma'am. 63 you were sending fruit or vegetables, they would have to 64 (pack) specially. But there are no 65 about sending candy.
W: OK, I have 66 question. I 67 (concern) about the package reaching my sister on time. Can you make sure that it will be there by her birthday on Saturday?
M: Where does it have to go?
W: California.
M: Hmm. Saturday's only four days 68 . We have a priority service 69 would guarantee delivery in three days but it's more expensive than our regular rate.
W: Well, I don't want to waste money, but it's more important that the package 70 (be) there on time.
M: OK. Bring your package to the office, and we'll send it by priority service.
W: OK. I'll do that.
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