服務(wù)英語(yǔ)·確認(rèn)及更改航班 情景對(duì)話(huà)

服務(wù)英語(yǔ)·確認(rèn)及更改航班 情景對(duì)話(huà)

Airline ticket agent（A）：航空票務(wù)代理 Traveler（T）：旅客

1. 更改航班（1）

T: I just missed my flight.

我剛剛錯(cuò)過(guò)了航班。

A: Oh, I'm sorry to hear that.

哦，聽(tīng)到您這么說(shuō)我感到很遺憾。

* * *

T: Could you reschedule it?

能更改航班嗎？

A: Yes, please show your ticket and passport.

請(qǐng)出示您的機(jī)票和護(hù)照。

* * *

T: Here you are.

給你。

A: When would you like to reschedule it?

您想改到什么時(shí)候？

* * *

T: The next one to my destination. I have to be there as soon as possible. How about tomorrow noon?

下一個(gè)到達(dá)我目的地的航班。我必須盡早到達(dá)那里。把我的航班改到明天中午可以嗎？

A: OK, there's still one seat available on that flight. But it's business class. I can let you have that if you like, without additional charge, but rescheduling costs a little extra.

好，明天中午的航班還有一個(gè)座位。不過(guò)是商務(wù)艙，如果您愿意我就給您訂這個(gè)了，沒(méi)有額外收費(fèi)但是您得另外付改航班的手續(xù)費(fèi)。

* * *

T: What's the charge for rescheduling?

更改航班的手續(xù)費(fèi)是多少錢(qián)？

A: It's only $50.

五十美元。

* * *

T: That's great. Thank you.

太好了，謝謝你。

2. 更改航班（2）

T: Hello, can I change my flight schedule?

你好，我可以更改航班嗎？

A: Sure. Can I have your name and the flight you've booked?

當(dāng)然。請(qǐng)告訴我您的姓名和您預(yù)訂的航班。

* * *

T: My name is Clark Zhang. The flight I've booked is UB327.

我叫克拉克·張。我預(yù)訂的航班號(hào)是UB-327。

A: Oh, yes...Which flight would you like to change to?

哦，沒(méi)錯(cuò)……您想改換哪個(gè)航班？

* * *

T: Do you have any direct flight to Philadelphia?

你們有沒(méi)有直飛往費(fèi)城的航班？

A: Sorry, all direct flights to Philadelphia are full. But I think you can fly on China Air to Los Angeles and then have a connecting flight to Philadelphia.

對(duì)不起，直飛費(fèi)城的航班都已經(jīng)客滿(mǎn)，但我建議您可以乘坐中國(guó)航空公司航班先去洛杉磯，再轉(zhuǎn)機(jī)到達(dá)費(fèi)城。

* * *

T: When does the flight depart?

那么這個(gè)航班什么時(shí)候起飛呢？

A: At 5 p.m. By the way, it also makes refueling stop at Los Angeles.

五點(diǎn)，順便提一下，此次航班還要在洛杉磯加油。

* * *

T: How long do I have to stay in Los Angeles for the connecting flight?

我需要在洛杉磯待多久才能轉(zhuǎn)機(jī)？

A: Not so long, just one hour.

不長(zhǎng)，只有一個(gè)小時(shí)。

* * *

T: So the time for the whole journey is about…?

那么整個(gè)旅程大約是……？

A: About 8 hours.

大約八個(gè)小時(shí)。

* * *

T: Let me think... OK, it works out for my schedule. Thanks a lot. Are there any flights available on May 18th?

讓我想一下，還行，比較適合我的時(shí)間安排。多謝。5月18日有航班嗎？

A: Yes, China Air flight CA197.

有，中國(guó)國(guó)航的CA197。

* * *

T: OK, I'll take that flight.

好的，就要那個(gè)航班。

3. 更改航班（3）

T: Excuse me.

打擾一下。

A: What can I do for you, sir?

先生，需要幫忙嗎？

* * *

T: I have bought a ticket on Flight CA938, flying to London at 9:30 tomorrow morning. But unfortunately, I have something very urgent to do tomorrow. Could you please help me change it?

我買(mǎi)了一張CA938航班明天早上九點(diǎn)半飛往倫敦的機(jī)票。但很不幸，我明天有其他的急事，可以改簽其他航班嗎？

A: Yes, but if you want to change your flight, date or route, you have to refund ticket. That is to say, you have to purchase another ticket.

是的。如果您想更改航班、日期或是路線(xiàn)，您的票將被作為退票處理，也就是說(shuō)您還需購(gòu)買(mǎi)機(jī)票。

* * *

T: I see. Do I have to pay for the refund?

我知道了，退票需要手續(xù)費(fèi)嗎？

A: Yes, you have to pay RMB 800 yuan for the refund.

是的，您需要支付800元手續(xù)費(fèi)。

* * *

T: Why should I pay so much?

為什么手續(xù)費(fèi)這么貴？

A: According to our regulations, if a passenger asks for a refund of his ticket 24 hours before the departure time, the cancellation fee is 10% of the original fee.

根據(jù)我們的規(guī)定，如果旅客在飛機(jī)起飛前24小時(shí)內(nèi)要求退票的話(huà)，取消航班的費(fèi)用是原機(jī)票費(fèi)用的10%。

* * *

T: I see. So do you have any flights to Sydney next Tuesday afternoon?

我知道了。那有下周二下午飛往悉尼的航班嗎？

A: One moment, please... Yes. There's a flight at 16:45 and one at 18:00.

請(qǐng)稍等……是的，有下午4點(diǎn)45的和6點(diǎn)的航班。

* * *

T: That's fine. How much is the flight?

很好，機(jī)票多少錢(qián)？

A: Economy, business class or first class ticket?

那您要經(jīng)濟(jì)艙、商務(wù)艙、還是頭等艙？

* * *

T: Economy, please.

經(jīng)濟(jì)艙。

A: Which flight would you like?

那您想坐哪個(gè)時(shí)間的航班？

* * *

T: The 16:45, please.

下午4點(diǎn)45的。

A: Could I have your name, please?

好的，請(qǐng)告訴我您的姓名。

* * *

T: My name is Mark Jones, that's M-A-R-K J-O-N-E-S.

我叫瑪可·瓊斯。M-A-R-K J-O-N-E-S。

A: How would you like to pay, Mr. Jones?

您想怎樣付款呢，瓊斯先生？

* * *

T: Can I pay at the check-in desk when I pick up my ticket?

我可以在取票的時(shí)候再付款嗎？

A: Yes, but you will have to confirm this reservation at least two hours before departure time.

是的，但您必須在起飛前至少兩小時(shí)確認(rèn)機(jī)票。

* * *

T: I see.

我知道了。

A: Now you have booked ticket, Mr. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.

現(xiàn)在您已經(jīng)訂好票了，瓊斯先生。航班在下午4點(diǎn)45分起飛，在當(dāng)?shù)貢r(shí)間早上9點(diǎn)25分抵達(dá)悉尼。航班號(hào)是NWA476。

* * *

T: Thank you.

好的，謝謝。

4. 確認(rèn)航班（1）

A: Hello, China Airlines. How can I help you?

你好，中國(guó)航空公司。有什么能為您效勞的嗎？

T: Hello. I want to confirm our reservation.

你好。我想確認(rèn)我們的預(yù)訂。

* * *

A: OK. May I have your name, please?

好的。請(qǐng)告訴我您的姓名？

T: John Kelly.

約翰·凱利。

* * *

A: I beg your pardon, sir.

先生，請(qǐng)?jiān)僬f(shuō)一遍。

T: John Kelly.

約翰·凱利。

* * *

A: Which flight have you booked?

您訂的是哪一班飛機(jī)？

T: We have reservations on flight No. 207 leaving at 7:40 tomorrow morning for England.

我們訂的是明天上午7:40飛往英國(guó)的207號(hào)班機(jī)。

* * *

A: How many are there in your party, please?

請(qǐng)問(wèn)一共幾位？

T: Two. My wife and I.

兩位。我和我太太。

* * *

A: Hold on a second, please. Right, sir. Your flight No.207 to England for tomorrow has been booked and confirmed on.

請(qǐng)稍等。是的，先生。您明天去往英國(guó)的207號(hào)班機(jī)已確認(rèn)無(wú)誤。

T: OK, thanks.

好的，謝謝你。

5. 確認(rèn)航班（2）

T: Hello. I want to reconfirm our flight to London.

你好，我要重新確認(rèn)我去倫敦的班機(jī)。

A: Yes, sir. Did you call the airline?

是的，先生，你打電話(huà)給航空公司了嗎？

* * *

T: Yes, I did. But I couldn't communicate with them in English. They speak only Spanish. So I need your help.

是的，我打過(guò)，但我無(wú)法用英語(yǔ)和他們溝通，他們只會(huì)說(shuō)西班牙語(yǔ)，所以我需要你的幫忙。

A: Oh, I see, sir. We have the airline office inside the hotel. They have an English-speaking staff. Just dial 18, please.

我知道了，先生，我們?cè)陲埖陜?nèi)設(shè)有航空公司的辦公室。那里有會(huì)說(shuō)英語(yǔ)的職員，請(qǐng)撥18號(hào)就行了。

* * *

A: May I help you?

有什么我能效勞的嗎？

T: Yes, I'd like to change my reservation, if possible.

是的，如果可能的話(huà)，我想變更我的預(yù)訂。

* * *

A: Certainly, sir. What is the flight number and when are you leaving?

當(dāng)然，先生，班機(jī)號(hào)碼是幾號(hào)，什么時(shí)間起飛？

T: We are taking CA 208 to London tomorrow at 5 p.m.

我們是坐CA 208號(hào)明天下午5點(diǎn)鐘去倫敦。

* * *

A: All right, Sir. What flight would you like to switch to?

好的，先生，你要換哪趟班機(jī)？

T: Flight 190 departing at eleven Friday morning.

周五上午11點(diǎn)出發(fā)的190號(hào)班機(jī)。

* * *

A: Just a moment while I check on that flight.

請(qǐng)稍等，我查查看。

A: You're in luck, Sir. We have a seat available on that flight. I'll issue another ticket.

先生，你真幸運(yùn)，那班機(jī)還有一個(gè)座位，我另開(kāi)一張機(jī)票給你。

T: All right.

好的。

* * *

A: Here you are, Sir. Have a nice trip.

在這，先生。祝你旅途愉快。

T: Thank you very much. I'm sorry for all the trouble.

謝謝你，抱歉打擾你了。

* * *

A: No trouble at all, sir.

一點(diǎn)也不麻煩，先生。

6. 確認(rèn)航班（3）

A: Hello. This is United Airlines.

聯(lián)合航空，您好。

T: I'd like to reconfirm my flight.

我想要再確認(rèn)班機(jī)。

* * *

A: What's your name and flight number?

請(qǐng)說(shuō)您的姓名與班機(jī)號(hào)碼。

T: My name is Leo White, and the flight number is UA 005 for New York.

我的名字是利昂·懷特，班機(jī)號(hào)碼是飛往紐約的聯(lián)合航空005班機(jī)。

* * *

A: When is it? June 10th?

行程是那一天？6月10日嗎？

T: Yes, I'd like to confirm the time it leaves.

是的，我想要確認(rèn)班機(jī)時(shí)間沒(méi)有改變。

* * *

A: I can't find your name.

我找不到您的姓名。

T: Really?

真的？

* * *

A: May I have your name again?

請(qǐng)?jiān)俑嬖V我一次您的姓名？

T: Leon White.

利昂·懷特。

* * *

A: I still can't find your name on the reservation list.

我仍然無(wú)法在訂位名單中找到您的名字。

T: Oh, what should I do?

哦，那我應(yīng)該怎么辦呢？

A: Anyway, we still have seats for new bookings on this flight.

沒(méi)關(guān)系，這班班機(jī)仍有空位可以預(yù)訂。

T: Wow, that's great.

哇，那太好了。

* * *

A: One first class seat, is that right?

一個(gè)頭等艙座位，對(duì)嗎？

T: Yes.

是的。

* * *

A: Now you have been booked.

您已完成訂位。

T: Thanks a lot. What time do you start check-in?

謝謝。你們何時(shí)開(kāi)始辦理登機(jī)？

* * *

A: Two hours before departure time.You must check in at least one hour before.

起飛前2小時(shí)。您必須在至少1小時(shí)前辦理登機(jī)。

T: I see. Thank you.

我知道了。謝謝你。

* * *

A: You are welcome.

不客氣。