服務(wù)英語·樓層服務(wù) 情景對話
1. 叫醒服務(wù)
S= Staff (員工) G= Guest (賓客)
S: Room Service. Can I help you?
客房服務(wù)部,請問有什么可以幫您的嗎?
G: Yes. This is Jimmy in room 102. I'd like a wake-up call tomorrow morning.
是的。我是102房的吉米,我想要一個明天早上的叫醒服務(wù)。
* * *
S: What time, sir?
幾點,先生?
G: 7:00 a.m.
早上7:00。
* * *
S: We'll take care of it, sir.
我們會叫你的,先生。
G: Thank you.
謝謝。
* * *
S: Oh, sir, we also have a computer wake-up service.
哦,先生,我們還有一個電腦叫醒服務(wù)。
G: Oh?
哦?
* * *
S: You can dial 6 first and then 0700 for the time. There must be five digits in the final number.
你可以先撥6然后撥0700定時。也就是你最后一共撥5個號碼。
G: 60700. I see.
60700。我明白了。
* * *
S: That's it, sir. Our computer will record the time and your room number.
正是如此,先生。我們的電腦會記下你的叫醒時間和房號。
G: That's great. Thank you.
太棒了。謝謝。
* * *
S: You're welcome, sir. Have a good sleep.
不客氣,先生。晚安。
2. 打掃房間
S= Staff (員工) G= Guest (賓客)
G: Hello.
您好。
S: Hello. Housekeeping. May I clean your room now, sir?
您好??头坎糠?wù)部。我現(xiàn)在可以為您打掃房間嗎,先生?
* * *
G: I am tired at the moment.
我現(xiàn)在有點累。
S: What time would be convenient, sir?
那什么時間方便呢,先生?
* * *
G: Let me see. Er…Could you clean the room while I am out for lunch?
我想一想。嗯……您能在我吃午飯的時候來打掃嗎?
S: When will you go out for lunch, sir?
您什么時候去吃午飯呢,先生?
G: About 11:30.
大約11:30。
S: Oh, sorry, sir. I'm afraid no cleaning can be done between 11:30 a.m. and 2:30 p.m., sir.
哦,不好意思,先生。我們在上午11:30至下午2:30不提供清掃房間的服務(wù)。
* * *
G: Oh, I see. Could you come between 3:30 p.m. and 4:30 p.m.?
哦,我明白了。那你下午3:30至4:30能來嗎?
S: I guess so.
我想可以的。
* * *
G: OK. I'll put the house keeping sign on my door knob before I go out in the afternoon.
好的。我將在我下午外出前把清掃房間的標志牌放在我門把手上。
S: Yes, sir. We will come and clean your room, then.
好的,先生。我們會在那時來為您打掃房間的,先生。
* * *
G: Thank you very much.
非常感謝。
S: You're welcome. And I'm sorry to have disturbed you, sir.
不客氣。很抱歉打擾您,先生。
* * *
G: That's all right. Good-bye.
不客氣。再見。
S: Bye.
再見。
3. 洗衣服務(wù)
S= Staff (員工) G= Guest (賓客)
S: Good morning. Housekeeping. May I help you?
上午好,客房部。有什么可以幫您的嗎?
G: Yes. I have some shirts to be washed.
是的我有幾件襯衫要洗。
* * *
S: When do you need them, sir?
請問您什么時候需要呢,先生?
G: Not straight away.
不著急。
* * *
S: Will tomorrow morning be all right?
那明天上午好嗎?
G: That will be fine. But I have a suit that I would like to be pressed as soon as possible.
好的。但我還有一件西服希望能盡快熨燙一下。
* * *
S: If you are in a hurry, we have a two-hour quick service. But there is an extra charge of 50% for it.
如果你著急的話我們有兩小時內(nèi)的加急服務(wù)。但那要收50%的額外加價。
G: That's fine. And there is also a stain on my suit. Could you remove it?
好的。上面還有一個污漬,能去除嗎?
* * *
S: What kind of stain is it, sir?
什么樣的污漬呢,先生?
G: I spilled some milk on it.
我不小心撒上面一些牛奶。
* * *
S: We will do our best to remove the stain, but we cannot guarantee the result.
我們會盡力去除污漬的,但我們并不能保證結(jié)果。
G: OK, thank you.
好,謝謝。
* * *
S: OK, sir, we will send a room maid to collect your laundry. Your suit will be charged as an express service. And we will deliver it this morning around 9:00.
好的,先生,我們將派服務(wù)生去取你要洗的衣物。你的西服會按快速服務(wù)收費。我們上午9∶00左右將給您送回去。
G: That's fine.
很好。
* * *
S: Your room number, please?
請問您的房間號,先生?
G: Room 1120. Thank you.
1120房間。謝謝
* * *
S: You're welcome.
不客氣。