服務英語·接待處 黃金句

服務英語·接待處 黃金句

1. 接待

1) Welcome to our hotel.

歡迎光臨。

2) So you have got altogether four baggages?

您一共帶了4件行李，是不是？

3) Let me have a check again.

讓我再看一下。

4) The Reception Desk is straight ahead.

接待處就在前面。

5) After you, please.

你先請。

6) Please have a seat for a while. I'll help you with the check-in procedure.

請在那邊稍坐一會兒，我將會為您辦理入住手續(xù)。

2. 辦理入住手續(xù)

1) Would you please give me your passport or ID card and credit card? I'll help you to fill in the form.

請把您的護照或身份證以及信用卡交給我，我?guī)湍畋砀瘛?/p>

2) How many nights will you stay this time?

這次入住您會住多少天？

3) Which room would you like? we have these kinds of rooms...

您是要哪種房間？我們有以下種類的房間……

4) Excuse me, Sir/Madam. How would you like to pay the deposit, cash or credit card (together or separately)?

先生/女士，不好意思，打攪一下。請問您是要怎么付押金？付現(xiàn)金還是刷卡（分開付還是一起付）呢？

5) Here is your room key and the breakfast coupon. Would you please sign here?

這是您的房卡和早餐券。請您在這里簽個名好嗎？

6) Here are your passport and the credit card. You can go up to the room now. I hope you enjoy your stay with us.

這是您的護照和信用卡?，F(xiàn)在您可以去房間了。希望您在這里住得愉快。