服務(wù)英語·門廳服務(wù) 黃金句

服務(wù)英語·門廳服務(wù) 黃金句

1. 接待來賓

1) Welcome to World Trade Hotel. I'm..., what should I call you, please?

歡迎光臨國貿(mào)大飯店。我是……，請問我該怎么稱呼您呢？

2) Good morning/afternoon/evening, Sir/Madam. What can I do for you?

先生/女士，你好！請問我能為您做點什么？

3) My name is..., is there anything else I can do for you, just let me know.

我叫……，如果需要我為您做些什么，請告訴我。

4) If you have any problems, please feel free to contact us.

如果你有任何需要，請隨時聯(lián)系我們。

5) Have you made a reservation?/Have you booked the room?/Are you the VIP?

請問有預(yù)訂嗎？/請問您是會員嗎？

6) What kind of room would you like?

請問您需要什么類型的房間？

7) Sorry, I don't quite understand.

對不起，我不是很明白。

8) I'm afraid the rooms have been fully booked for that time.

抱歉，我們那個時段已經(jīng)訂滿了。

9) It's the hot/peak/busy season.

這是酒店業(yè)的旺季。

10) Excuse me, How should I spell it, please?

打擾一下，您能拼寫一下您的名字嗎？

11) We can only keep your table/room till…

我們只能保留您的房間到……

2. 指路

1) Let me show your room, this way please.

讓我?guī)椒块g，這邊請。

2) Walk straight ahead.

一直往前走。

3) Turn left/right.

往左/右轉(zhuǎn)。

4) Go upstairs/downstairs.

上/下樓。

5) Take the lift to the third floor.

乘電梯到三樓。

6) The lifts are in the lobby near the main entrance.

電梯間在大廳靠大門處。

7) The bellman will show you the way to the banquet hall.

大堂服務(wù)員將領(lǐng)您去宴會廳。

8) There is a washroom at the end of the corridor.

洗手間在走廊盡頭。

9) The post and cable service is opposite the bar.

郵電所在酒吧對面。

10) The bank is next to the shop.

銀行在小賣部隔壁。