導(dǎo)購口語 第197期:退換服務(wù)(1)

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https://online2.tingclass.net/lesson/shi0529/10000/10322/197.mp3

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Conversation 1

A: Hello, Pauline's Furniture Store, Faye speaking. How may I help you?

A：您好，寶林家具行，我是費(fèi)伊。有什么可以為您效勞的嗎？

B: Hello, I ordered a dining table last week. The order arrived today, but there are several scratches on the surface of the table. I would like to exchange it.

B：你好，我上星期訂購了一張餐桌。今天已經(jīng)送到了，但桌面上有些劃痕。我想換貨。

A: I'm terribly sorry about that. We could take it back and deliver a new one to you early next week. Would that suit you?

A：我對此感到非常抱歉。我們可以收回該產(chǎn)品，并在下星期初送一張新的給您。這對您來說方便嗎？

B: Well, I'm hosting a dinner party this weekend. Couldn't you make it any sooner?

B：這個(gè)嘛，我這個(gè)周末要舉辦一場晚宴?？煞癜才旁缫稽c(diǎn)。

A: If you'll hold, I'll just check with the delivery department.

A：請稍后，容我向送貨部查詢一下。

B: OK, thank you.

B：好的，謝謝你。