拉近客戶關(guān)系——告別和致謝 Farewells and Thanks

告別和致謝　Farewells and Thanks

一封感謝短信的重要性常常被忽視，但事實(shí)上人們總是對(duì)最后的接觸（last interaction）印象深刻，表達(dá)感謝的短信能擔(dān)此重任。

一般在會(huì)議、訪談和面試之后都可以適時(shí)發(fā)出一封短信，感謝對(duì)方所給予的時(shí)間和關(guān)注。

☉Thank you for spending the afternoon with us。

感謝您和我們共度這個(gè)下午。

☉Let me leave you with my card.

我給您留張我的名片。

☉Thanks again for all your help.

再次感謝您的幫助。

☉Let’s be sure to keep in touch.

我們一定要保持聯(lián)系哦。

☉I am glad you had a chance to take a factory tour.Can I answer any last questions?

我很高興您能來(lái)參觀工廠。還有什么問(wèn)題我能回答嗎？

☉Thanks for making all the arrangements for us and for seeing us off at the airport.

感謝您為我們所做的所有安排，并來(lái)機(jī)場(chǎng)為我們送行。

☉Thanks for everything！

感謝您所做的一切！

☉We wish you the best！

我們祝愿您一切順利。

☉Take care！

保重！

方式

一般致謝信在事后24到48小時(shí)寄出。手寫(xiě)的感謝信總是更能體現(xiàn)情真意切。公司信紙（company stationary）或卡片也是可以考慮的。正確的格式是問(wèn)候在左上方（upper left），簽字在右下方，時(shí)間在右上方。正式的商務(wù)感謝信應(yīng)該打印出來(lái)。

☉I appreciate everything you did to make our visit a success.

感謝您為我們的成功訪問(wèn)所做的一切。

☉It was a great pleasure for us to have the opportunity to……

我們?yōu)槟軌蛴袡C(jī)會(huì)……感到非常榮幸。

☉How grateful we are for your contributions to our success！

我們非常感激您為了我們的成功所做的貢獻(xiàn)！

☉We wish you the best in all your future endeavors.

我們祝愿您萬(wàn)事如意，馬到成功。

☉May you see future success.

祝您一切順利。

☉I send my warmest wishes and my deepest appreciation.

送上我最誠(chéng)摯的問(wèn)候和最深切的感激。

別的形式

通過(guò)電子郵件來(lái)表達(dá)謝意在時(shí)間上占有優(yōu)勢(shì)，所以也是可供考慮的方式之一。電子郵件與書(shū)面感謝信的格式一樣。電話感謝也是可以考慮的，電話無(wú)法接通時(shí)可以通過(guò)語(yǔ)音信箱留言（leave a voice mail）。面試后的感謝信是非常必要的，如果面試你的同時(shí)有好幾個(gè)人，那就把信寄給那個(gè)有決定權(quán)的人。在問(wèn)候時(shí)要使用正確的稱謂，對(duì)于女性最好用“女士”（Ms.），顯得更正式。

☉Mr.Johnson, thank you for taking the time to meet with me last Thursday.

約翰遜先生，非常感謝您上周四抽空與我會(huì)面。

☉I appreciate you making time out of your busy schedule to discuss……

我非常感激您從百忙之中抽空來(lái)討論……

☉If there is anything else I can help you with or any other questions you may have, please don't hesitate to contact me.

如果有什么我可以幫忙的或者您還有什么問(wèn)題，請(qǐng)盡管和我聯(lián)系。

☉I look forward to the next opportunity we have to visit again.

我期待著我們能有機(jī)會(huì)再次會(huì)面。

☉I look forward to hearing from you again soon.

我希望能盡快聽(tīng)到您的音信。

☉Please let me know if there is anything more I can assist you with.

如果還有別的什么事情我能夠協(xié)助的，請(qǐng)一定通知我。

如果是面對(duì)面的告別，你還應(yīng)當(dāng)：

●對(duì)于對(duì)方的努力和貢獻(xiàn)表示感激。

●積極評(píng)價(jià)。

●指出一到兩條如此感激的原因。

●通過(guò)一個(gè)小禮物或紀(jì)念品表示良好祝愿。

A：I've really enjoyed the time we've spent together, Bob. I know you've made a great contribution to the development of our current business proposal while you've been here. We all appreciate you as a brilliant resource.

B：Now, now……I probably just got in your hair！

A：Seriously, we appreciate your visit.

A：鮑勃，在與您一起度過(guò)的時(shí)間里，我感覺(jué)非常愉快。我知道您在此期間為我們目前的商業(yè)發(fā)展計(jì)劃做出了巨大貢獻(xiàn)。我們很欣賞您的足智多謀。

B：過(guò)獎(jiǎng)，過(guò)獎(jiǎng)……我可能給您添了不少的麻煩。

A：說(shuō)真的，我們對(duì)您的訪問(wèn)深表感激。

A：Next time, please remember to bring your fishing pole！On our off time， you can show us those fishing skills we heard so much about this week！

B：Ha ha, yeah right.

A：Seriously, if you have any more questions about our project after you get back to your office, be sure to give us a call.

A：下次可別忘了帶來(lái)您的魚(yú)竿！空閑的時(shí)候您可以向我們展示一下您的釣魚(yú)技巧，這個(gè)星期我們可沒(méi)少聽(tīng)您說(shuō)。

B：哈哈，好的。

A：話說(shuō)回來(lái)，您回到辦公室后，對(duì)于我們的計(jì)劃如果還有什么別的疑問(wèn)，一定要打電話告訴我們。

總結(jié)

我們常說(shuō)“禮多人不怪”。一封感謝信不但不會(huì)讓人“責(zé)怪”，反而會(huì)給對(duì)方留下你辦事細(xì)心周到的印象。告別時(shí)的一兩句感激的話，一個(gè)小小的禮物，都會(huì)使彼此的關(guān)系得到升華，為友誼奠定基礎(chǔ)。

Words　單詞表

appreciate感激；贊賞

arrange安排

benefit利益；效益

brilliant巧妙的；令人印象深刻的

contribution貢獻(xiàn)，付出

development發(fā)展，進(jìn)步

handwritten手寫(xiě)的

opportunity機(jī)會(huì)

partnership合伙關(guān)系

viewpoint觀點(diǎn)，看法，見(jiàn)解

resource資源

thoughtful周到的，深思的，體貼的

Phrases　短語(yǔ)表

a nice touch印象深刻，感覺(jué)良好

arrange a visit安排訪問(wèn)

be sure to一定要

business proposal商業(yè)建議

deepest appreciation最深切的感激

get in（sb's）hair打擾（某人）

in person親自，本人

It's been my pleasure.這是我的榮幸。

keep in touch保持聯(lián)系

leave（sb）a card留給（某人）一張名片

look forward to（sth）期待（某事）

make a contribution做出貢獻(xiàn)

open（sth）up打開(kāi)（某物）

please don't hesitate to（do sth）盡管/無(wú)須猶豫（做某事）

take a look看一下

take care照顧，保重

take time out of a schedule抽空

wonder（what/who）想知道（什么/誰(shuí)）

warmest wishes最誠(chéng)摯的祝福

實(shí)景對(duì)話1

A：I've really enjoyed the time we've spent together, Bob. I know you've made a great contribution to the development of our current businessproposal while you've been here. We all appreciate you as a brilliant resource.

B：Now, now……I probably just got in your hair！

A：Seriously, we appreciate your visit.

B：Well, I'm sure I've benefited as well. Thanks for letting me spend the afternoon with you. I really appreciate your viewpoint on our business models.

A：Oh, it's been my pleasure.

B：Here, let me leave you with my card. If there is anything else I can help you with or any other questions you may have, please don't hesitate to contact me.

A：Thanks！Thanks again for all your help！

B：I look forward to the next opportunity we have to visit again.

A：Yes, I look forward to hearing from you again soon. Let's be sure to keep in touch.

B：Take care！

A：鮑勃，在與您一起度過(guò)的日子里，我感到非常愉快。我知道您在此期間為我們目前的商業(yè)發(fā)展計(jì)劃做出了巨大貢獻(xiàn)。我們很欣賞您的足智多謀。

B：過(guò)獎(jiǎng)，過(guò)獎(jiǎng)……我可能給您添了不少的麻煩！

A：說(shuō)真的，我們對(duì)您的訪問(wèn)深表感激。

B：我也是受益匪淺。感謝您和我共度這個(gè)下午。我非常欣賞您關(guān)于我們商業(yè)模式的見(jiàn)解。

A：哦，那是我的榮幸。

B：我給您一張我的名片。如果有什么我可以幫助的或者您還有什么問(wèn)題，請(qǐng)盡管和我聯(lián)系。

A：謝謝！再次感謝您的幫助。

B：我期待著我們能有機(jī)會(huì)再次會(huì)面。

A：是的，我希望能盡快聽(tīng)到您的音信。我們一定要保持聯(lián)系哦。

B：保重！

實(shí)景對(duì)話2

A：You've got a note in the mail. Looks like it's postmarked from Beijing.

Wonder who that could be from……

B：Beijing?Really?Well, let's open it up and take a look. Oh, it's a thank you note from Mr. Zhang.That's nice.

A：Mr.Zhang?Who's that?

B：Mr. Zhang is an Chinese engineer who came last week for a meeting.He's written a very thoughtful thank you note. Here, listen.

A：Yeah……

B：“Dear Mr. Johnson.Thank you for taking the time to meet with me last Thursday. I appreciate everything you did to arrange my visit, and I especially appreciate you taking time out of your busy schedule to discuss the contributions our company can make to your current projects.It was a great pleasure for us to have the opportunity to meet in person and build a stronger partnership.We wish you the best in all your future endeavors and send our warmest wishes and deepest appreciation.”

A：Is the note handwritten?That's a nice touch！

A：信箱里有你的一封信?？脆]戳是從北京寄來(lái)的。不知道是誰(shuí)發(fā)的……

B：北京？真的嗎？好，我們打開(kāi)看看。哦，是張先生寄的一封感謝卡。真是太好了。

A：張先生？是誰(shuí)??？

B：張先生是上周來(lái)開(kāi)會(huì)的一個(gè)中國(guó)工程師。他寫(xiě)了一封感謝信。這兒，你聽(tīng)……

A：嗯……

B：“親愛(ài)的約翰遜先生：非常感謝您上周四抽空與我們會(huì)面。我很感激您為我的訪問(wèn)所做的所有安排，而且我要特別感謝您從百忙之中抽出時(shí)間來(lái)討論關(guān)于我們公司參與您目前規(guī)劃的事宜。能夠與您當(dāng)面會(huì)晤并建立密切往來(lái)，我們深感榮幸。我們祝愿您在未來(lái)的工作中萬(wàn)事如意，并送上我們最熱情的祝福和最誠(chéng)摯的感激?！?

A：是手寫(xiě)的嗎？感覺(jué)還真不錯(cuò)！