職場(chǎng)英文口語(yǔ):應(yīng)對(duì)技術(shù)支持（02）

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Most big companies have them.

很多大公司都有這個(gè)部門(mén)。

These are the people who sort out your computer problems and get everything working again.

他們可以解決你的電腦問(wèn)題，讓一切正常運(yùn)作。

But be careful, they might ask some tricky questions.

但要小心，他們可能會(huì)問(wèn)一些棘手的問(wèn)題。

OK, thanks. But what should I say to them?

好的，謝謝。但是我要對(duì)他們說(shuō)什么？

Tell them: "I am having problems with my computer", then say "the screen keeps freezing" and "I seem to have lost some documents".

告訴他們：“我的電腦出了問(wèn)題。”然后說(shuō)“屏幕卡住了，我的文件似乎都丟了。”

Tell them "I have turned the computer off and on but that hasn't fixed it".

告訴他們“我重啟電腦了，但是沒(méi)用。”

Finally, ask if they can help – please!

最后問(wèn)他們是否能幫忙，拜托！

Well, I'll give it a try. Here goes.

好吧，我來(lái)試試。

I.T. , Dave speaking, how can I help?

技術(shù)部門(mén)，我是戴夫，我能幫你做什么？

Oh hello Dave – I'm having some computer problems – in fact everyone is here.

你好，戴夫，我遇到了點(diǎn)電腦故障，事實(shí)上，這里的每個(gè)人都是這樣。

Right. What system are you using?

好的，你用的什么系統(tǒng)？

What system?

什么系統(tǒng)？

Yeah, what are you using? PC, laptop, Windows XP?

你用的是個(gè)人電腦，筆記本電腦，Windows XP嗎？

Tell him it's Windows 7.

告訴他是Windows 7

職場(chǎng)英文口語(yǔ)