[00:08.16]A Letter of Apology
[00:11.09]Dear Sir,
[00:13.57]We've received your letter of complaint about the TV set
[00:17.80]you bought on August 8 in one of our chain stores.
[00:21.72]We are sorry to hear that
[00:23.59]and want you to know we share your concern.
[00:26.64]Consumer satisfaction is most important to us,
[00:31.38]and we sincerely regret
[00:33.50]that the TV set you bought from us is inferior.
[00:37.42]I notice that you have been a loyal customer
[00:40.84]of our company for many years,
[00:43.33]so you know that things like this do not happen quite often.
[00:47.81]We always enforce severe procedures
[00:51.31]to ensure products sold in our chain stores
[00:55.12]are of high quality.
[00:56.92]And the information you gave us about our product
[01:00.72]has aroused great attention of relevant company officials.
[01:05.32]Please return the TV set with packing to us.
[01:09.55]We will replace it with a new one at once
[01:12.97]and refund you the freight too.
[01:15.64]Again, we apologize for the inconveniences caused.
[01:20.19]Yours truly, Manager of the Sales Department
[01:24.73]
