商務(wù)英語(yǔ)：商務(wù)英語(yǔ)實(shí)用電話(huà)英語(yǔ)大全

第一部分、自己不會(huì)說(shuō)英語(yǔ)時(shí)的應(yīng)急電話(huà)用語(yǔ)：不擅長(zhǎng)說(shuō)英語(yǔ)的人接到英語(yǔ)電話(huà)時(shí)，千萬(wàn)不要手足無(wú)措，可用下述幾種方式沉著應(yīng)答。

(1) 請(qǐng)稍待片刻。

Just a moment, please.

(2) 請(qǐng)別掛斷。我找一位會(huì)說(shuō)英語(yǔ)的人來(lái)。

Hold the line, please. I’ll get an English speaker.

(3) 請(qǐng)等一下。我找個(gè)人來(lái)聽(tīng)。

Hold on, please. I’ll get someone to the phone.

(4) 很抱歉，我英語(yǔ)說(shuō)得不好。我找位會(huì)講英語(yǔ)的人稍后回電話(huà)給你。請(qǐng)教您的大名及電話(huà)號(hào)碼?

I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?

第二部分、接電話(huà)的開(kāi)場(chǎng)白： 拿起話(huà)筒的時(shí)候，可先用Hello. Good morning. Good afternoon. 等問(wèn)候?qū)Ψ剑?bào)上自己的公司名、部門(mén)名、姓名等，如此可予人態(tài)度親切的感覺(jué)。

(1) 早安。這里是正泰貿(mào)易公司。我能效勞嗎?

Good morning. This is Chengtai Trading Company. May I help you?

(2) 午安。這里是大安商業(yè)銀行。我能為您效勞嗎?

Good afternoon. This is Dan An Commercial Bank. What can I do for you?

(3) 先鋒電子。我是吳瑪莉。

Pioneer Electronics. This is Mary Wu speaking.

(4) 喂。海外營(yíng)業(yè)部。我是王大明。

Hello. Overseas Sales Department. Taming Wang speaking.

(5) 喂。這里是王公館。

Hello. This is the Wang residence.

(6) 午安。我是王大明。

Good afternoon. Taming Wang speaking.

(7) 我是楊文凱，請(qǐng)講。

Wenkai Yang. Speaking.

第三部分、問(wèn)對(duì)方要找誰(shuí)： 通常對(duì)方都會(huì)主動(dòng)說(shuō)出要找誰(shuí)，但萬(wàn)一對(duì)方說(shuō)不清楚，或是你沒(méi)聽(tīng)懂，想再確認(rèn)的時(shí)候，可以用下面的話(huà)問(wèn)清楚。

(1) 請(qǐng)問(wèn)找哪位?

Who do you want to talk [speak] to?

(2) 您找哪位?

Who would you like to speak with?

(3) 請(qǐng)問(wèn)受話(huà)人的尊姓大名?

The name of the person you are calling, please?

(4) 你要打給哪位?

Who are you calling?

第四部分、請(qǐng)教對(duì)方的大名：在接聽(tīng)老外打來(lái)的電話(huà)，應(yīng)問(wèn)清楚對(duì)方的身分，以便通報(bào)相關(guān)的當(dāng)事人或做進(jìn)一步的處理。

(1) 請(qǐng)問(wèn)是哪位?

Who’s calling, please?

(2) 請(qǐng)問(wèn)您哪位?

Who’s speaking, please?

(3) 請(qǐng)教大名好嗎?

May I have your name, please?