銀行英語情景口語 第199期:銀行卡業(yè)務(wù) 銀行卡掛失(3)

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I'm here, hello. 你好，我聽著呢。

Which city are you staying in right now? And the name of your hotel? 您目前停留在哪個城市?還有您入住的酒店的名稱是什么?

I'm in Beijing, at the Westin Hotel. 我現(xiàn)在在北京，入住Westin酒店。

Do you have your passport with you? Or do you by any chance know the number? 您帶著您的護(hù)照嗎?或者您正巧知道您的護(hù)照號碼是多少?

I don't have it to hand，but I know the number. It's 162114699. 我沒有帶在身邊，但我知道號碼。號碼是162114699。

Can you do anything, like stop the card for example? 你們能夠做什么嗎，比如停了這張卡?

Let me repeat that back to you: 162114699. 讓我給您重復(fù)一遍：162114699。

That's just what I've done， Mr Kowalski, I've stopped your card temporarily. 這正是我剛剛辦完的事，Kowalski 先生，我已經(jīng)暫時停止您的信用卡。

But, what do I do if I need cash? 但是，如果我需要現(xiàn)金的話，該怎么辦哪?

You can go to any branch of IBJ and request the Emergency Assistance Service. 您可以到任何一家IBJ銀行的分支機(jī)構(gòu)來，并要求緊急援助服務(wù)。

Everything will be taken care of, there's no need to worry. 一切事情都會處理好的，沒有必要擔(dān)心。

Thank you so much. I'll find the nearest branch and come in tomorrow. 非常感謝。我會找個最近的網(wǎng)點(diǎn)，明天就去。

Thanks again for all of your help. 再次感謝你們所有的幫助。