銀行英語情景口語 第136期:國際結算業(yè)務 拒付退單(4)

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您好，又見面了。今天我有什么可以幫您的?

B: Yes, I'm back! It's nice to see you again. I'm here about those documents.

是呀，我回來了!很高興再次見到你。我是來處理這些單據的。

A: Ah yes, the ones from Sapporo we were dealing with yesterday?

是啊，是昨天我們處理的從札幌過來的那些單據嗎?

B: That's right. I had a phone call asking me to come back in，about rejecting them?

正是如此。我接到電話讓我回來，是關于拒付退單的事嗎?

A: Well, we were contacted by your manager and he said......

嗯，您的經理聯系過我們，他說......

B: Yes, we talked about it and thought it was better and significantly quicker to ask the company to pay a Discrepancy Fee.

是的，我們談過了，而且我們認為要求對方支付不符點費用比較好，而且要快很多。

A: The customer got back to us this morning and they have agreed to pay a Discrepancy Fee of 100 US dollars.

今天早上該客戶回復了我們，他們已經同意支付100美元的不符點費用。

B: That's wonderful news! I'm glad we decided to rethink our actions; it's all turned out for the best this way. Thank you for helping us to fix that little problem.

真是個好消息!我真高興我們決定重新考慮我們的處理辦法，結果證明這才是最好的結果。謝謝你幫助我們解決那個小問題。