世界500強(qiáng)CEO訪談 第63期:思科約翰錢伯斯 領(lǐng)導(dǎo)方式與時俱進(jìn)很重要(2)

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記者：那是關(guān)于什么的呢?

Chambers: The first one was a little bit uncomfortable, because it’s very unprofessional. You just basically put a camera there, and then you go. By the second one, I realized this was going to transform communications— not just for the CEO, but also it would change how we do business.

錢伯斯：第一種方式人們用起來會感覺不太舒服，因?yàn)樗惶珜I(yè)。你只是把一個攝影機(jī)擺在那里，然后你就可以開始了。但是我意識到，第二種方式能夠改變?nèi)藗兘涣鞯姆绞?，不僅僅是首席執(zhí)行官，它也會改變我們做生意的方式。

Reporter: You mentioned Jack Welch. Who else do you rely on for advice?

記者：您剛才提到了杰克.韋爾奇，那么除了他之外，您還聽從誰的建議呢?

Chambers: My wife. She has a way of picking me up when I get knocked on my tail. But also if I get a little bit overconfident, she brings me back to earth. The other day, I was practicing a concept with her and saying, “You know, there are two major mistakes that I make and Cisco makes repeatedly.” She looked at me and she said, “Only two?”My mistakes are always around moving too slow, or moving too fast without process behind it. And it’s something that, if we’re not careful, we’ll repeat again and again.

錢伯斯：我的妻子。當(dāng)我遇到挫折的時候，她總是有辦法使我振作起來。但是當(dāng)我有些過于自信的時候，她也會使我以平常心來對待。幾天之前，我在跟她一起練習(xí)一個概念時跟她說："你知道嗎?我有兩個主要的錯誤，思科也在一直不斷地重復(fù)那兩個錯誤。"她看著我， 然后說："只有兩個嗎?”我所犯的錯誤總是關(guān)于公司運(yùn)行地太快或者是太慢， 而如果我們不注意這些錯誤的話，我們會一直反復(fù)地犯下去。

Reporter: How do you hire?

記者：公司雇傭員工方面，您是怎樣做的呢?

Chambers: First thing I want to ask you about: tell me about your results. I never get hard work confused with success. So I，d walk you through the successes, and what did you do right. I’d also ask you to tell me about your failures. And that’s something people make a loses credibility. It’s the ability to be very candid on what mistakes they’ve made, and then the question is, what would you do differently this time? Then I ask them who are the best people you recruited and developed，and where are they today? Third, I try to figure out if they’re really oriented around the customer. Are they tremendous mistake on. First, all of us have had mistakes and failures. And it’s surprising how many people say, “Well，I can’t think of one.” That immediately driven by the customer, or is the customer just somebody who gets in the way? And I look at their communication skills, and one of the largest parts of communications is ... what?

錢伯斯：首先我會問你：請告訴我你所取得的成就。我從來不會將"努力工作”和"成功"混為一談。所以我想要知道你所取得的成績是什么。你做過的正確的事是什么。我也會問你曾經(jīng)遭遇的失敗有什么，這也是很多人經(jīng)常犯錯誤的地方。首先，我們所有人都會犯錯和經(jīng)歷失敗，但是令我們感到驚訝的是，很多人都會回答說：我記不起來了。那立刻就使你失去了可行性。這是一種能夠坦率面對自己所犯錯誤的能力。然后接下來的問題就是，如果還有一次機(jī)會的話，你會怎樣做?然后我會問他們：你們所招聘優(yōu)秀的，他們現(xiàn)在在哪里工作。第三，我會弄清楚他們在客戶之間是否真的會發(fā)揮導(dǎo)向作用。他們是會被顧客牽著走還是客戶只是阻礙他們的人。我還會看他們的交流技巧。關(guān)于交流方面的最重要的一點(diǎn)是……什么呢?

Reporter: Listening?

記者：是傾聽嗎?

Chambers: You betcha. Seeing how they listen, and are they willing to challenge you? And then I look at their knowledge in industry segments, especially the area I’m interested in.

錢伯斯：是的。要看他們怎樣聽你說話，他們是否愿意來提出挑戰(zhàn)你的問題，然后看他們在專業(yè)領(lǐng)域方面的知識水平，尤其是在我所感興趣的領(lǐng)域。

Reporter: What’s changed in the last few years?

記者：在最近這幾年中，什么事情發(fā)生和培訓(xùn)的人員當(dāng)中，誰是最了改變?

Chambers: Big time, the importance of collaboration. Big time, people who have teamwork skills, and their use of technology. If they’re not collaborative, if they aren’t naturally inclined toward collaboration and teamwork, if they are uncomfortable with using technology to make that happen both within Cisco and in their own life, they’re probably not going to fit in here.

錢伯斯：協(xié)作的重要性，人們開始有集體合作意識，并且能夠使用科技了。如果人們不具備協(xié)作的精神，如果他們不能自然地傾向于參加集體活動進(jìn)行協(xié)作，如果在思科公司內(nèi)部和他們的曰常生活中，他們不能夠使用科技的話，那么他們可能就不適合待在思科。